When should I book my appointment?

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​​It is best to book ahead of time to avoid disappointment. For spa packages we advise to book at least a week or two in advance.

 

Should I arrive early for my service?

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Please arrive on time or early for your service especially if it is your first visit. This will allow you time to change, relax and get acquainted with the salon and spa facilities. If you know you will be arriving late, please call as soon as possible, and our staff will try to accommodate you to the best of our ability.

 

What happens if I'm late for my appointment?

 

Usually we give a 15 minute grace period; however, if you are more than 15 minutes late we may not be able to accommodate you. This will depend if there are scheduled appointments immediately following yours. Please call us as soon as you know you are running late and the receptionist will let you know if we are able to still assist you.

 

What should I do when I arrive?

 

When you arrive please check in with the receptionist. She will make a note of your arrival and will call you whenever your stylist or therapist is ready for you. Please have a seat in our waiting area.

 

What is your Cancellation Policy?

 

We need at least 24 hours notice to be able to reschedule your appointment. There are fees involved with same day cancellations for certain services (such as packages, group bookings, RMT,

hair bookings, etc.) and are subject to cancellation fees of 50%. If cancellation is made 24 hrs in advance, the non-refundable deposit may go towards a future booking. A client that does not show up or call to let us know they are unable to make it to their appointment, their file will be marked. The client will be notified upon their next attempt of booking an appointment that the next visit will require a deposit. 

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Why do I need to make a Deposit?

 

Deposits are required for ALL spa packages, group bookings and some single booked services, (upon the discretion of management.) Deposits are 50% of the full service cost (including hst) and are non-refundable, put onto a gift card. If cancellation is made 24 hours ahead of time, the non-refundable deposit may be applied to a future booking. 

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Can I bring my kids?

 

To achieve a tranquil environment at all times, we cannot accommodate children during your service or treatment, unless they are receiving a service or treatment themselves. Children under 12 without an appointment cannot accompany an adult while services are performed. An adult must accompany children under 12 that are receiving services. Employees will not be responsible for caring for young children.

 

Should I tip?

 

Gratuities are not included but are appreciated. Most individuals tip the staff approximately 15%-25% based on the type and the quality of service given. You can leave your tip with the receptionist or directly with your stylist or therapist.

 

Payment options?

 

We accept cash, debit, Visa and MasterCard. We do not accept foreign currency and personal cheques.

 

Gift Certificates

 

Gift Certificates can be only be redeemed for merchandise or services ONLY. No refunds on gift certificates. Gift cards are not transferable. 

 

Price changes?

 

All prices listed on this web site are subject to change without notice. Prices are not inclusive of HST/taxes.